If you aren't able to use ArriveCAN due to accessibility needs, you won’t be denied boarding or entry into Canada. If you’re trying to sign in online to the web version of ArriveCAN, you may need to delete the mobile app. We’re working to make the mobile app accessible as quickly as possible. Create an account or sign in to the web version of ArriveCAN to use it online.ĪrriveCAN is also available as a mobile app, but the app isn’t accessible to all persons with accessibility needs at this time. It supports the use of assistive devices such as screen readers and magnifiers. The web version meets all Government of Canada accessibility and W3C WCAG 2.1 AA standards.
If you have accessibility needs, you should use the web version of ArriveCAN. For example, you can't start a submission on the app and finish it on the website. However, you must use the same platform to start and finish a submission. Once you create your account, you can use the same email and password for both the website and the app.
You can use the ArriveCAN website or the ArriveCAN mobile app to submit your travel information.
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